Customer Service Manager

LaSalle Network has partnered with a Global Manufacturing company that specializes in the production of Machine tools. They are looking for a skilled and passionate Customer Service Manager to join their dynamic team.  
   
Customer Service Manager Responsibilities:  

• Efficiently handle and process incoming quotes from vendors 

• Check account statuses, update account information, and input new customer data into the system 

• Manage new machine orders, including follow-ups, PO receiving, and invoice requesting 

• Collaborate closely with the controller to send invoices to customers and maintain up-to-date accounts receivable status 

• Directly communicate with customers to manage standalone orders effectively 

• Undertake various office tasks such as shipping/receiving packages, answering telephones, filing documents, and ordering office supplies 

• Collaborate with the logistics team and customers to manage all shipments and related documents 

• Assist with service warranties, installations, work order assignments, and part ordering when necessary  

Customer Service Manager Requirements:  

• Bachelor’s Degree from an accredited university 

• Previous experience with CRM tools is preferable, but not required 

• Prior experience in the machine tool industry is preferred 

• Proficient to advanced use of Microsoft Excel 

• Strong interpersonal skills 

• Ability to thrive in a fast-paced environment 

• Anticipate a typical office setting with periodic exposure to manufacturing environments. Manufacturing settings may present potential hazards such as noise, electricity, chemicals, heavy equipment, and both automated and manual machinery 

If this sounds like the right opportunity for you, please apply today!  
   
Thank you,  

Tamara Ledogar 
Project Manager  
LaSalle Network