LaSalle Network is actively seeking Retention Specialists for one of our clients in the Tampa, Florida area! In this position, you will help customers who are calling to cancel/change their membership and any answer inquiries they may have.
Retention Specialist Responsibilities:
- Answer incoming calls from customers who want to cancel their accounts
- Provide retention rates and special plans to retain them
- Apply sales skills to retain customers
- Answering questions regarding services provided
- Handled data entry and maintain detailed documentation and record keeping
- Identify and escalate unresolved customer issues to management for further investigation
- Follow up calls to customers to confirm appropriate changes were made
Retention Specialist Requirements:
- Experience in sales or retention-based roles preferred
- Prior experience or exposure to credit reports in some related industry
- Advanced computer skills in Microsoft Office products like PowerPoint, Excel, Word and Outlook along with various internet browsers such as Firefox or Google Chrome
- An outgoing personality; must be comfortable with talking to customers and finding solutions to their needs
- Be a positive coworker; work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willing to support others and contribute to an overall positive culture
If you are interested in this Retention Specialist role, apply today!
Keywords and Related Terms: call center representative , call center , customer service #LI-DNP
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.