Service Administration Assistant Responsibilities:
- Contact multiple service vendors to get status updates on open service calls
- Professionally communicate service status with customers
- Schedule service calls with third-party vendors but also direct service force
- Submit invoices for service work to customers
- Process invoices in Salesforce
- Create quotations for service work in real-time
- Review and verify assets and parts warranty status and determine business scenario and accounting type
- Escalate customer concerns to Regional Technical team and work to resolve open issues
- Accurately update company CRM with real-time updates
Service Administration Assistant Requirements:
- 2-3 years of office administrative experience is preferred
- Personable with good relationship-building skills
- Ability to define problems, collect data, establish facts and draw valid conclusions
- Microsoft Office skills, especially Outlook, PowerPoint and Excel
- Working knowledge of order management systems such as SAP is a plus
- Working knowledge of customer management systems such as Salesforce is a plus
- Strong written communication
If you are interested in this Service Administration Assistant opportunity and qualify per the above requirements, please apply today!
Thank you,
Emily Schacht
Team Lead
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
