Outbound Collection Agent

$17 - $20 hourly
Job Category: Call Center
Position Type: Contract / Temporary to Hire
Work Model: Hybrid
Location: Irving, Texas
Job ID: 139802
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LaSalle Network has partnered with a financial services company in the Irving, TX area. They are seeking an Outbound Collection Agent to join their dynamic team. The ideal candidate will have a high school diploma, or equivalent, and experience in collections, customer service or a related field. The Outbound Collection Agent will also be responsible for communicating delinquent accounts with customers. 

Outbound Collection Agent Responsibilities:  

  • Contact customers with delinquent accounts through various channels, including phone calls, emails and letters 
  • Negotiate payment arrangements with customers based on their financial situation and ability to pay, while adhering to company policies and regulatory guidelines  
  • Educate customers on the importance of timely payments and the consequences of non-payment, providing clear and accurate information on account balances, fees and penalties 
  • Conduct 200 outbound phone calls
  • Follow up with customers to ensure compliance with payment arrangements and resolve any issues or concerns that may arise 

Outbound Collection Agent Requirements:  
  • High school diploma or equivalent; post-secondary education in business, finance or related field preferred
  • Previous experience in collections, customer service or a related field preferred 
  • Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts effectively
  • Ability to work independently and as part of a team in a fast-paced, goal-oriented environment 

If you are open to this role, please apply today!  

Thank you,  

Heather Hartley 
Senior Project Manager   
LaSalle Network


LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.