We are partnering with a mission-driven healthcare organization to hire an Inbound Patient Care Coordinator in the northwest suburbs of Chicago. This organization specializes in patient-focused healthcare services, helping individuals access and stay on essential therapies.
If you thrive in a fast-paced, metrics-driven environment and want your work to make a meaningful difference in patient care, this could be a great next step. In this role, you’ll handle inbound patient calls, assist with prescription refills and therapy-related questions, and maintain accurate documentation across multiple systems. You’ll collaborate with internal teams to help patients start and stay on therapy while ensuring a positive patient experience.
Responsibilities:
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Handle inbound patient calls regarding prescription refills, therapy initiation, and medication-related inquiries.
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Document patient interactions, insurance information, and order updates accurately across multiple systems.
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Support benefits verification, medication adherence, and order processing activities.
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Follow HIPAA requirements, standard operating procedures, and escalation procedures to ensure compliant patient support.
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Maintain accurate work queues while meeting productivity and quality metrics in a monitored environment.
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Communicate effectively with pharmacists, providers, and internal teams to resolve issues and move orders forward.
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Participate in training and shadowing to ramp quickly and maintain consistency with team standards.
Qualifications:
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Experience in customer service and/or a call center environment, with comfort handling frequent inbound calls.
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Strong computer literacy, including the ability to navigate multiple systems while maintaining accuracy and speed.
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Ability to thrive in a metrics-driven environment with performance tracking tied to productivity and quality.
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High school diploma or GED required.
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Ability to maintain reliable attendance and commit through mid-February 2027.
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Illinois Pharmacy Technician License required during compliance; it is not necessarily required at submission.
Key Details:
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Employment Type: Contract-to-Hire
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Compensation: $20–$25 per hour
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Location: Elk Grove Village, IL
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Work Model: Hybrid after onsite training
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Benefits: Our consultants are eligible to enroll in medical, dental and vision benefits.
Ready to Make an Impact?
If you enjoy helping people, are comfortable handling high-volume inbound calls, and can balance accuracy with productivity, we’d love to connect! Apply today — we’re actively interviewing.
#LNOSHR
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.