Position Overview
We are seeking a detail-oriented and customer-focused Customer Solutions Specialist to join a growing team in Harvey, IL. This role is responsible for providing exceptional support to customers by responding to inquiries, processing requests, and ensuring timely resolution of customer needs. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and have experience working with customer service, order management, or administrative support functions.
Key Responsibilities
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Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.
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Provide information regarding product pricing, quotations, order status updates, and invoice requests.
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Accurately enter and maintain customer and order information within company systems.
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Support order processing activities and ensure data accuracy throughout the customer lifecycle.
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Collaborate with internal teams to research and resolve customer questions and concerns.
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Maintain detailed records of customer interactions and follow-up activities.
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Assist with administrative and operational support tasks as needed.
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Prioritize multiple requests while maintaining a high level of accuracy and customer satisfaction.
Qualifications
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Previous experience in customer service, order entry, customer support, administrative support, or a related field.
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Experience working within ERP systems; SAP experience is a MUST.
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Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
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Strong attention to detail and organizational skills.
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Excellent verbal and written communication abilities.
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Proven problem-solving skills and ability to work effectively in a team environment.
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Ability to manage multiple priorities in a fast-paced setting.
Work Environment & Benefits
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Location: Harvey, IL
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Schedule: Monday–Friday, standard business hours
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Compensation: $23.00-$24.00/hour
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Employment Type: Full-Time
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Type: Temporary 3-6 months
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Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/
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Hybrid work arrangement with up to eight remote workdays per month following training and onboarding.
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Collaborative and team-oriented environment.
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Opportunity to work with an established manufacturing organization serving customers nationwide.
If you are a motivated professional who enjoys helping customers, solving problems, and working in a dynamic environment, we encourage you to apply.
LNOSHR
#LI-JM2
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.