Customer Service Representative Responsibilities:
- Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional areas and successfully resolve customer inquiries
- Create delightful customer experience by setting proper expectations and consistently following through with end-users
- Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
- Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness, and other skills as identified to a variety of customers including consumers, clinic staff, physicians, CxC colleagues, and leaders
- Achieve individual key department performance objectives such as quality assurance and productivity
- Handle sensitive matters courteously and with professionalism; when appropriate, escalate with leadership for proper awareness and/or resolution
- Adhere to department policies and procedures and HIPAA regulations
- Strong attention to detail and ability to take initiative to resolve inquiries and issues
- Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
- Exhibits desire to continuously learn, improve service delivery, and work in a team environment
- Ability to listen and document notes simultaneously
- Ability to read, analyze, and interpret verbal and written instruction
- Maintains high energy and positive attitude
- Ability to remain calm under pressure
- Adapts quickly to change and balances multiple priorities in a fast-paced environment
Thank you,
Emily Jurgel
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
