Responsibilities:
- Lead managers and supervisors across multiple locations
- Oversee approximately 200 employees across the region
- Monitor KPIs, SLAs and operational performance
- Analyze data to identify performance gaps and opportunities
- Drive accountability and operational improvements
- Coach and develop managers and employees
- Lead workflow and process improvement initiatives
- Partner with cross-functional teams to resolve issues
- Support training and development across the region
- Support new processes, systems and automation initiatives
- Strong background in call center, customer operations or another high-volume environment
- 2–5 years of related operations leadership experience
- Experience managing large, multi-site or geographically dispersed teams
- Previous experience leading managers and supervisors
- Experience managing KPIs, SLAs and operational metrics
- Strong analytical and problem-solving skills
- Experience with Power BI, operational dashboards or similar reporting tools
- Experience with an enterprise ERP system such as SAP, Oracle, Workday, Dynamics or similar
- Excellent communication, leadership and organizational skills
- Ability to coach, influence and hold teams accountable
- Ability to adapt to change and implement new processes and systems
- Compensation: $85,000–$100,000 base salary + eligibility to earn discretionary bonus
- Location: Westchester, IL
- Work Model: Hybrid — 3 days onsite / 2 days remote
- Employment Type: Direct Hire
- Benefits: Medical, dental and vision insurance
- Travel: Up to 25%, typically 1–2 trips per month
- Team: Approximately 200 employees with 9–10 direct reports
- Region: Illinois, Indiana, Massachusetts, Michigan, Nebraska, New Jersey, New York, Ohio, Pennsylvania and Wisconsin
Phoebe Gilbert
Senior Recruiter
#LI-PG1
LNOSHR
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.