LaSalle Network is partnering with an industry-leading facilities management company to hire a Client Service Representative (Facilities Administrator). This is an excellent opportunity for a customer-focused professional who enjoys helping clients, managing high-volume communication, and working in a fast-paced call center environment.
Position Overview
The Customer Service Representative (Facilities Administrator) serves as the primary point of contact for clients, managing service requests and ensuring a positive customer experience from start to finish. This role requires strong communication skills, attention to detail, and the ability to multitask while handling a high volume of inbound and outbound calls.
Key Responsibilities
- Receive and manage incoming client service requests
- Serve as the primary point of contact for customers via phone and email
- Provide updates regarding service schedules, progress, and completion
- Coordinate service requests with internal teams and third-party vendors
- Resolve customer concerns and escalate issues when necessary
- Maintain accurate records and documentation within company systems
- Track and monitor work order activity throughout the service process
- Assist with invoice and documentation review as needed
- Deliver exceptional customer service in a fast-paced, high-volume environment
- Manage multiple priorities while maintaining accuracy and professionalism
Qualifications
- High School Diploma or GED required; some college preferred
- Previous customer service, call center, client support, scheduling, dispatch, or administrative experience preferred
- Strong verbal and written communication skills
- Comfortable handling a high volume of phone calls and customer interactions
- Excellent organizational and multitasking abilities
- Strong attention to detail and accuracy
- Ability to thrive in a fast-paced environment
- Proficiency with Microsoft Office Suite
- Dependable, adaptable, and customer-focused
Compensation & Benefits
- $17.35 per hour
- LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental and vision insurance. For details, visit https://www.thelasallenetwork.com/consultants/
Schedule & Location
- Monday-Friday | 8:00 AM-5:00 PM
- Onsite training with remote work available on Fridays
- Colwich, KS
If you enjoy helping customers, solving problems, and working in a fast-paced call center environment, we encourage you to apply today!
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LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.