Technical Consumer Representative

$40,000 - $50,000 yearly
Job Category: Call Center
Position Type: Direct Hire / Permanent
Work Model: Hybrid
Location: Downers Grove, IL
Job ID: 134675
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Are you ready to elevate your career in customer service to the next level? Our client is seeking a Technical Consumer Representative to become an integral part of their team. If you're passionate about providing exceptional support to end-user customers, diving deep into product knowledge and working collaboratively with cross-functional teams, then this role is tailored for you! 


Technical Consumer Representative Responsibilities: 

  • Engaging with customers to provide comprehensive support and guidance, leveraging your in-depth product knowledge 

  • Collaborating closely with product management team to ensure a seamless customer experience. 

  • Handling warranty-related inquiries and processes with precision and efficiency 

  • Enjoying a balanced workload that includes investigating cases, undertaking special projects and providing valuable insights for continuous improvement 


Technical Consumer Representative Requirements: 

  • Whether it's verbal or written, your ability to communicate effectively is top-notch 

  • We need someone who is not just willing but eager to take on challenges and deliver results consistently 

  • You possess the knack for dissecting complex issues and finding pragmatic solutions 

  • A solid foundation in technical concepts will be key to excelling in this role 

  • You're confident in making informed decisions, even in high-pressure situations 

  • With at least 4 years in a customer service role, preferably within manufacturing, HVAC, or plumbing industries 

  • A high school diploma or equivalent is required 

  • We value stability and commitment, so a track record of longevity in previous roles is highly desirable 

If you're ready to embark on a rewarding journey with a company that values your skills and fosters your growth, then we want to hear from you! Don't wait—apply now and start making a difference with us. 


Thank you,  


Kaylyn Nagle 

Project Manager  

LaSalle Network 


LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.