Strategic Caller Representative Responsibilities:
- Initiating contact with strategic vendors not yet engaged in the program, managing vendor queue, prioritizing calls, retiring non-participating vendors and ensuring timely campaign completion
- Inputting vendor and client data into specified databases, accurately documenting vendor contacts and acceptance status
- Analyzing enrollment metrics with clients, sales and project management teams
- Serving as an intermediary between vendors and clients, addressing payment concerns and negotiating terms
- Overcoming vendor objections by presenting alternative payment options
- Handling both inbound and outbound calls professionally
- Utilizing various applications to efficiently assist customers
- Demonstrating effective verbal and written communication with customers, colleagues and management
- Proficiently cross-selling additional products and services
- Directing calls to appropriate departments or personnel
- Providing customers with precise account information in a fast-paced environment
- Exhibiting strong interpersonal skills and teamwork awareness
- Managing multiple tasks including data input, probing, solution provision and navigating through different interfaces while employing basic customer satisfaction techniques
- Performing additional duties as required by business demands
Strategic Caller Representative Requirements:
- High School Diploma or GED required; Bachelor’s Degree is preferred
- 1.5+ years of high call volume experience
- 1+ years previous experience in inside sales/telesales or sales support preferred
- Must be focused and detail-oriented, with the ability to handle multiple assignments promptly and effectively
- Must be able to manage time effectively and work independently without direct supervision
- Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills are required
- Analytical and general math skills are required
- Ability to react quickly and decisively to resolve customer issues
- Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects
- Relies on extensive experience and judgment to plan and accomplish goals
- Proficiency in the use of Microsoft Office product suite, including Excel and Outlook are essential
If you are interested in this role and meet the qualifications, apply now! We are excited to connect with you!
Thank you,
Karlee Boedeker
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
