Customer Service Representative – Patient Onboarding
LaSalle Network is hiring Customer Service Representatives!
LaSalle Network is looking for Customer Service Representatives to support a patient onboarding initiative. In this remote role, you'll help guide patients through the transition to their new healthcare provider while delivering outstanding customer service over the phone. This opportunity is ideal for individuals who enjoy working in a fast-paced environment, communicating with customers and contributing to a positive patient experience.
What You'll Do
-
Place outbound calls to patients to support the onboarding process.
-
Guide patients through the transition to Synapse Health and explain next steps.
-
Answer patient questions while providing courteous, professional customer service.
-
Accurately document patient interactions and call outcomes in internal systems.
-
Maintain confidentiality and follow established policies and procedures.
-
Meet productivity and quality expectations in a structured call center environment.
What We're Looking For
-
Previous call center and/or customer service experience required.
-
Comfortable handling a high volume of outbound calls.
-
Excellent verbal communication, active listening and interpersonal skills.
-
Ability to learn new processes and adapt in a fast-paced environment.
-
Healthcare or Durable Medical Equipment (DME) experience is preferred.
-
Reliable high-speed internet and a dedicated workspace suitable for remote work.
What's In It for You?
-
$19/hour
-
Monday-Friday schedule
-
LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/
Compensation: $19/hour
Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/
Location: Remote
Position Type: Contract
If you're ready to bring your customer service skills to a collaborative healthcare team, apply today! A recruiter will review your application and contact qualified candidates with next steps.
Jessica McCourt
Senior Project Manager
LNCS
#LI-JM2
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.