Our client, a consumer product organization located in Mount Prospect, IL, is looking to hire Customer Service Representatives to join their team. The Customer Service team assists customers with inbound phone calls, fulfills email orders, answers questions and processes returns and exchanges.
Pay starts at $18/hour.
Customer Service Representative Responsibilities:
- Answer incoming calls and respond to customer emails in a call center environment
- Process orders, resolve billing issues, exchange or return merchandise and adjust customer accounts accordingly
- Research, identify and resolve and customer complaints while maintaining detailed documentation and record keeping
- Identify and escalate unresolved customer issues to management for further investigation
- Follow up calls to customers to confirm appropriate changes were made
Customer Service Representative Requirements:
- One year of experience working with customers, preferably in a call center
- High school diploma (or equivalent)
- Working knowledge of Microsoft Office, general computer skills and basic typing skills
- Be a positive coworker: work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willingness to support others and contribute to an overall positive culture
If you are interested in the Customer Service Representative role, apply today!
Thank you,
Ashly Wheatland
Project Manager, Call Center Services
LaSalle Network
#LI-DNP
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
