An iconic Chicago-based consumer products and toy manufacturer is hiring a dedicated Customer Service Associate. In this role, you will serve as a key point of contact for customers, delivering exceptional support across phone, email, and digital channels while resolving product inquiries and assisting with order management.
What’s the job?
- Provide full-range customer support via phone, email, mail, digital chat, and occasional in-person interactions
- Handle high-volume inbound inquiries regarding order status, warranty requests, product assembly, shipping details, and general product information
- Calmly and efficiently manage escalated or complex customer issues
- Proactively troubleshoot product and service challenges using internal databases and tools
- Accurately process replacement warranty orders and customer service requests
- Document customer feedback and share insights with internal teams to enhance overall service delivery
- Support front desk coverage and warmly greet visitors as needed
What’s needed?
- Bachelor’s degree required
- Proficiency in Microsoft Office (Word, Excel, Outlook) and internet navigation
- Exceptional verbal and written communication skills, with a professional phone presence and active listening skills
- Strong problem-solving abilities and high integrity
- Excellent multitasking capabilities and a collaborative, can-do attitude under pressure
Key Details
- Compensation: $20–$23/hour
- Location: Chicago, IL (near Oak Park/Elmwood Park)
- Work Model: Onsite
- Schedule: Monday–Friday
- Benefits: Consultants are eligible to enroll in benefits, including medical, dental, and vision
- Employment Type: Contract (approximately 6 months)
If you are a detail-oriented professional with a passion for delivering exceptional customer service, we would love to hear from you!
Cas Ngiramowai
Recruiting Lead
#LNCS
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.