We are seeking a Contact Center Representative to join our team in providing outstanding customer service in a fast-paced call center environment. The ideal candidate will have previous call center experience along with a strong background in banking, finance, or loan processing.
In this role, you will be responsible for managing up to 80 calls per day, addressing member inquiries, resolving complaints, processing financial transactions, and recommending relevant products and services. You will also be expected to meet monthly referral targets and ensure the highest level of customer satisfaction.
Key Responsibilities:
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Handle 80+ calls per day, addressing and resolving inquiries or complaints in a professional and timely manner
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Process financial transactions including deposits, withdrawals, loan applications, and payments
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Provide exceptional service by upselling and recommending appropriate financial products and services
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Generate a minimum of 12 product or service referrals each month
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Maintain accurate records of customer interactions, transactions, and service issues
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Support internal and external members with banking services and loan processing inquiries
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Adhere to all company policies, procedures, and compliance regulations
Qualifications:
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Previous experience in a call center environment is required
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Strong background in banking, finance, or loan processing is essential
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Excellent communication and interpersonal skills
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Ability to multitask and manage a high volume of calls effectively
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Experience in upselling or recommending products/services is a plus
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Strong attention to detail and ability to problem-solve efficiently
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Familiarity with customer service and financial software/systems is a plus
Compensation & Benefits:
- Competitive hourly rate of $21.75
- Potential to transition to a permanent role
- Full-time schedule with consistent hours
- Health, Dental, Vision Benefits Offered
If you are passionate about providing exceptional customer service and have a solid foundation in call center and financial services, we encourage you to apply!
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.