LaSalle Network is hiring for a Call Center, Customer Service Agent in High Point, NC to support our client in the employee benefits and HR services space. This is an on-site contract opportunity in High Point, NC, where you’ll serve as a key point of contact for callers with questions about healthcare benefits, life insurance benefits, disability plans and other HR-related services. In this role, you’ll deliver high-quality customer support in a highly monitored, metrics-driven environment, while building expertise in benefits education, enrollment transactions and issue resolution.
Responsibilities
• Process enrollment-related transactions and take ownership of issues through to resolution
• Research customer requests and follow up with customers as needed
• Provide top-tier customer service on every interaction; quality is closely monitored and QA scores are a key performance measure
• Efficiently navigate multiple screens and platforms, including AI-assisted resources, Microsoft Teams and client portals to ensure accurate documentation
Qualifications
• High school diploma or GED
• 3+ years of customer service experience
• Strong verbal and written communication skills
• Ability to display a positive attitude in a fast-paced environment
• Ability to navigate multiple screens and tech platforms
Key Details
• Employment Type: Contract
• Compensation: $17 – $18 hourly
• Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit: https://www.thelasallenetwork.com/consultants/
• Location: High Point, NC
• Work Model: On-site
Ready to take the next step in your career? Apply today — we're actively interviewing and excited to meet you.
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About LaSalle Network
At LaSalle Network, we don't just fill roles — we build careers and transform businesses. As one of the nation's leading staffing and solutions firms, we connect exceptional talent with organizations that value innovation, collaboration, and growth. Whether you're looking to take the next step in your career or find the perfect addition to your team, we make meaningful matches that last. Join us and experience a company consistently recognized as a top workplace — because when our people thrive, everyone wins.
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here.