Bilingual Customer Service Representative
Location: Altamonte Springs, FL 32714
Pay: $18.00 per hour
Job Type: Full-Time, Temp-to-Hire
Schedule: Monday–Friday, 8:00 AM–5:00 PM EST
Work Model: Hybrid (3 days onsite, 2 days remote)
Start Date: November 30, 2026
Job Description
LaSalle Intelligent Solutions is seeking Bilingual Customer Service Representatives to join a growing organization in Altamonte Springs, FL! This is an exciting opportunity for customer service professionals who are fluent in English and Spanish and enjoy helping customers, resolving issues, and delivering exceptional service.
The ideal candidate will have previous customer service or call center experience, strong communication skills, and the ability to thrive in a fast-paced environment.
This is a full-time, temp-to-hire opportunity offering a hybrid work schedule after the completion of onsite training.
Responsibilities
-
Handle inbound customer calls regarding billing inquiries, account questions, and service-related concerns.
-
Provide exceptional customer service to both English- and Spanish-speaking customers.
-
Respond to customer inquiries via phone, email, and written correspondence in a professional and timely manner.
-
Serve as a liaison between customers and internal service operations teams to ensure issues are resolved efficiently.
-
Assist customers with initiating and terminating services.
-
Direct customers to third-party payment vendors when necessary.
-
Handle escalated customer concerns with patience, professionalism, and strong problem-solving skills.
-
Accurately document customer interactions and maintain updated account information.
-
Navigate multiple computer systems while providing efficient and accurate customer support.
Qualifications
-
Fluency in English and Spanish required.
-
High school diploma or equivalent required.
-
1+ year of customer service experience required; call center experience strongly preferred.
-
Strong verbal and written communication skills.
-
Excellent problem-solving, multitasking, and organizational abilities.
-
Comfortable navigating multiple computer systems and learning new software.
-
Ability to handle challenging customer interactions professionally.
-
Reliable attendance, strong work ethic, and attention to detail.
-
Ability to work independently and collaboratively in a team environment.
-
Reliable internet connection and a suitable remote work environment.
Schedule & Training
-
Monday–Friday: 8:00 AM–5:00 PM EST
-
Training: First 2 weeks are 100% onsite, Monday–Friday, 8:00 AM–5:00 PM EST.
-
Hybrid Schedule Following Training:
-
Monday and Friday: Remote
-
Tuesday, Wednesday, Thursday: Onsite
-
Compensation & Benefits
-
$18.00 per hour
-
Full-time, temp-to-hire opportunity
-
Hybrid work schedule following training
-
Medical, dental, and vision benefits eligibility through LaSalle Intelligent Solutions
-
Opportunity for long-term career growth and development
#LNCS
#LI-JM2
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.