The ideal candidate is a strategic, collaborative operations leader who can assess complex service organizations, identify opportunities for improvement, and lead meaningful transformation while maintaining strong relationships with clients, employees, and cross-functional partners.
Key Responsibilities:
- Lead the enterprise Maintenance Services organization, overseeing approximately 230 employees through a team of senior leaders.
- Provide strategic leadership across maintenance, specialized truck and equipment services, service assurance, customer and driver service, and maintenance program administration.
- Evaluate and evolve maintenance programs and operating models to improve service levels, efficiency, responsiveness, and client outcomes.
- Develop and execute strategies to optimize processes, workflows, systems, technology, analytics, automation, and operational infrastructure.
- Establish and monitor KPIs, service standards, financial performance, and operational goals across multiple functions and locations.
- Partner closely with Operations, Procurement, Finance, Product, IT, Account Management, and Commercial teams to drive enterprise-wide results.
- Build and maintain strong relationships with major clients, serving as a senior point of contact for service performance, escalations, and maintenance strategy.
- Lead vendor and partner performance to ensure service quality, cost effectiveness, and operational reliability.
- Identify opportunities for continuous improvement and determine when incremental improvements or broader transformation are required.
- Champion organizational change while respecting institutional knowledge and building trust across a long-tenured organization.
- Communicate maintenance strategy, performance, and transformation initiatives to senior leadership and external stakeholders.
Requirements:
- 15+ years of progressive operations and leadership experience, including experience managing senior leaders and large, complex organizations.
- Proven experience leading large-scale service operations, maintenance programs, asset management, fleet operations, or a related environment.
- Demonstrated success leading meaningful transformation, process improvement, operational excellence, or digital transformation initiatives.
- Strong executive presence with the ability to effectively communicate and influence senior executives, clients, and cross-functional stakeholders.
- Strong understanding of data, analytics, KPIs, process improvement, systems, and technology as tools for improving operational performance.
- Excellent communication, presentation, negotiation, and relationship-building skills.
- Ability to work collaboratively across functions and influence stakeholders at all levels of an organization.
- Bachelor’s degree required; advanced degree preferred.
- Lean Six Sigma experience or knowledge preferred.
- Direct fleet maintenance experience is preferred but not required; candidates from automotive, manufacturing, industrial, asset-intensive, or other sophisticated service environments will be considered.
- Willingness to work onsite in Schaumburg, Illinois, with a hybrid schedule and approximately 25% travel.
Compensation: $185,000-$245,000 annually + eligibility to earn discretionary bonus
Benefits: Comprehensive benefits package available, including medical, dental, and vision insurance.
If this position interests you and you meet the requirements, apply today!
Thank you,
Kelly Wagner
Director
LaSalle Network
#LI-KO1
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.