LaSalle Network is partnering with a healthcare organization to hire a Patient Services / Insurance Verification Representative to join their fully remote team. This is a great opportunity for someone with healthcare call center, patient access, patient registration, scheduling, or healthcare customer service experience who enjoys helping patients and working in a fast-paced environment.
This position offers fully remote flexibility from day one, company-provided equipment, and the potential to transition into a permanent opportunity based on performance and business needs.
Patient Services / Insurance Verification Representative Responsibilities:
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Handle a high volume of inbound and outbound calls from patients in a professional, compassionate, and efficient manner
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Assist patients with registration, scheduling, appointment-related questions, and general inquiries
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Make outbound calls to confirm appointments, obtain required documentation, and follow up on patient needs
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Accurately verify patient information while following HIPAA and patient privacy requirements
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Navigate multiple systems, including EMR/EHR and other healthcare platforms, while assisting patients
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Document all patient interactions accurately and in real time
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Manage secure messages and follow established response-time expectations
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Transition between inbound calls, outbound calls, follow-up activities, messaging, and specialty queues based on business needs
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Resolve patient concerns when possible and appropriately escalate issues when needed
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Maintain established productivity, quality, attendance, and schedule-adherence expectations
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Participate in coaching, training, and cross-training opportunities
Patient Services / Insurance Verification Representative Requirements
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1–2+ years of call center, customer service, patient access, patient registration, or healthcare-related experience
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Healthcare call center or patient-facing experience strongly preferred
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High school diploma or equivalent required
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Knowledge of HIPAA and patient privacy standards
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Experience working with an EMR, EHR, CRM, or ticketing system preferred
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Strong computer skills and ability to navigate multiple systems simultaneously
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Excellent verbal and written communication skills
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Strong attention to detail and accurate data-entry skills
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Ability to multitask and remain organized in a high-volume environment
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Comfortable working in a metric-driven call center environment
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Reliable attendance and ability to maintain consistent schedule adherence
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Ability to maintain a private, secure workspace while working remotely
What's In It For You?
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$18–$21/hour, depending on experience
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100% remote position
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Contract with potential for permanent hire
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No specific U.S. time zone requirement — candidates can be located across the country
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Opportunity to gain valuable experience within a healthcare environment
Key Details
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Location: Fully Remote — U.S.
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Pay: $18–$21/hour, depending on experience
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Job Type: Contract with potential for permanent hire
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Hours: Monday–Friday, 7:45 AM–5:00 PM EST
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Breaks: Two 15-minute breaks and a 30-minute lunch
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Equipment: Company-provided equipment
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Time Zone: Candidates may be located in any U.S. time zone
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Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit www.thelasallenetwork.com/consultants/
If you bring this kind of experience, we want to hear from you! Apply today.
Jessica Xiques
Accounting/Finance Recruiter
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.