Service Desk Technician – Level 2
Key Details
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Compensation: $40–$43 per hour
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Benefits: Medical, Dental and Vision insurance
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Location: New York City, NY (11 Madison Ave)
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Work Model: Onsite
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Duration: 7-month contract
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Schedule: Monday–Friday, 8 a.m.–5 p.m. EST (event-based overtime possible)
LaSalle Network is hiring a Service Desk Technician – Level 2 to support a global organization at its headquarters in New York City. This is a high-visibility role supporting VIP and executive users in a fast-paced, enterprise environment. You’ll join a tight-knit onsite team and work alongside a seasoned technician with 15+ years of institutional knowledge, allowing for strong onboarding, training and knowledge transfer.
This Service Desk Technician – Level 2 role is ideal for someone who enjoys face-to-face support, thrives on problem-solving and consistently delivers white-glove customer service.
What’s the job?
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Serve as primary onsite support for VIP and executive users
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Resolve tickets related to hardware, applications and systems
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Support Windows 11, Office 365 and Microsoft Teams Rooms
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Provide conference room and event technology support
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Troubleshoot iOS mobile devices; Mac knowledge is a plus
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Document and manage work through ServiceNow
What’s needed?
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Experience in a Service Desk Technician – Level 2 role
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Strong customer service and communication skills
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Hands-on Windows 11 and Office 365 support experience
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Ability to work fully onsite in a walk-up environment
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Bonus skills: Intune, Azure, SharePoint, SCCM, BeyondTrust
What’s in it for me?
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Competitive hourly compensation
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Medical, Dental and Vision insurance
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Hands-on enterprise IT experience
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High exposure to leadership and global operations
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Extension or conversion possible for standout performers
Ready to take your Service Desk Technician – Level 2 experience to the next level? Apply now.
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.