Senior Manager, Supply Chain Consulting

Are you a supply chain consulting manager looking for minimal travel? 

Our client, a leading supply chain solutions organization, is looking for an experienced Senior Manager, Supply Chain Consulting to lead customer engagements, solution design, implementation, and adoption of Supply Chain Planning and Analytics capabilities. This role will focus heavily on healthcare and hospital supply chain environments while supporting customers across other industries. The Sr. Manager will translate complex customer challenges into practical, scalable solutions that improve planning capabilities, operational decision-making, service performance, and measurable business outcomes. Reporting to the Director, Supply Chain Consulting this individual will lead customer engagements from initial discovery and solution design through implementation, deployment, adoption, and transition into ongoing service operations. The role requires a strong combination of consultative leadership, supply chain expertise, implementation management, and customer relationship development.

This position supports the organization’s continued growth and expansion of its Supply Chain Planning and Analytics capabilities, particularly within healthcare and hospital supply chain environments. The role will help bridge the gap between customer needs, solution development, and ongoing service delivery, ensuring customers successfully implement and adopt solutions that deliver measurable business value. The Sr. Manager will also help build scalable delivery practices and strengthen the organization’s ability to support both healthcare and cross-industry customers.

What’s the job?

• Lead consultative customer engagements from initial discovery and needs assessment through solution design, implementation planning, deployment, and adoption

• Translate customer challenges and business requirements into practical, scalable Supply Chain Planning and Analytics solutions

• Lead customer discovery sessions, problem framing, solution development, and implementation strategy for assigned customer engagements

• Develop implementation plans, timelines, governance structures, and delivery approaches to ensure successful execution

• Partner with customer executive sponsors and senior stakeholders across supply chain, procurement, operations, analytics, IT, and clinical functions

• Drive stakeholder alignment, business readiness, change enablement, and adoption planning throughout customer implementations

• Manage implementation risks, identify potential adoption barriers, coordinate issue resolution, and escalate critical matters when necessary

• Ensure customer solutions are deployed on time, within agreed scope, and aligned with established business objectives and expected outcomes

• Oversee onboarding, implementation, and transition of new customers, services, and initiatives into ongoing service operations

• Establish clear service governance, ownership, performance expectations, and operational processes following implementation

• Partner with service operations teams to define and manage service-level agreements (SLAs), key performance indicators (KPIs), and customer performance expectations

• Monitor implementation progress, adoption outcomes, service readiness, and overall customer performance through reporting, dashboards, and established metrics

• Identify opportunities to improve service delivery, operational efficiency, customer outcomes, cost, and overall performance

• Lead continuous improvement, process optimization, automation, and service quality initiatives across assigned customer engagements and delivery teams

• Identify opportunities to incorporate AI, automation, digital capabilities, and analytics into supply chain planning and service delivery solutions

• Build trusted customer relationships by providing consultative guidance on solution adoption, value realization, and operational improvements

• Support customer retention, account expansion, and long-term growth through successful solution implementation and customer satisfaction

• Lead, coach, and develop multidisciplinary delivery resources, fostering accountability, collaboration, innovation, and continuous learning

• Develop team capabilities in consultative delivery, supply chain advisory, implementation discipline, change management, and customer engagement

• Apply healthcare and hospital supply chain knowledge to address operational priorities such as clinical service continuity, critical product availability, inventory visibility, demand variability, and supply chain resilience

• Leverage experience across other industries and leading supply chain organizations to strengthen solution design, implementation quality, and scalable delivery practices

• Partner with internal commercial, product, technology, analytics, and operational teams to deliver integrated customer solutions

• Contribute to the development of scalable healthcare-specific solutions, delivery methodologies, tools, and operating practices that can be applied across multiple industries

What’s needed?

• Bachelor’s degree in Supply Chain Management, Business, Operations Management, Engineering, Analytics, Computer Science, or a related field

• 7+ years of progressive experience in supply chain planning, analytics, consulting, solution implementation, healthcare operations, hospital supply chain, or service delivery

• Demonstrated experience leading customer-facing teams, cross-functional initiatives, and complex customer engagements

• Proven experience leading consultative discovery, solution design, implementation planning, deployment, adoption, and transition into ongoing service operations

• Required affinity for healthcare and hospital supply chain environments, including an understanding of clinical operations, materials management, procurement, inventory availability, and operational continuity

• Strong understanding of end-to-end supply chain planning, demand variability, inventory management, supply chain analytics, KPIs, and performance measurement

• Experience developing and implementing supply chain solutions that improve service levels, inventory performance, cost, productivity, and operational decision-making

• Strong customer relationship management skills, including experience engaging with executive-level stakeholders and influencing senior decision-makers

• Ability to translate complex customer requirements into actionable solutions, implementation plans, and measurable business outcomes

• Experience managing implementation governance, project delivery, business readiness, change management, risk mitigation, and issue escalation

• Knowledge of service delivery models, managed services, SaaS environments, service-level agreements, and ongoing performance management

• Strong leadership skills with the ability to manage multidisciplinary teams, develop talent, and drive accountability across projects and customer engagements

• Excellent communication, presentation, negotiation, and stakeholder management skills

• Strong analytical and problem-solving abilities with a data-driven approach to decision-making and continuous improvement

• Ability to manage competing priorities and operate effectively in complex, fast-paced, and evolving customer environments

• Master’s degree preferred (MBA, Supply Chain, Operations, Analytics, or related discipline)

• Experience within healthcare systems, hospitals, healthcare procurement, clinical supply chain, or hospital materials management strongly preferred

• Experience supporting supply chain transformation initiatives or leading planning and analytics implementations across other industries strongly valued

• APICS/ASCM certifications (CPIM, CSCP), Lean Six Sigma, PMP, Prosci, ITIL, or equivalent certifications preferred

• Experience with automation, AI, digital transformation, and analytics-driven service delivery initiatives preferred

Compensation: $85/hour
Benefits: Consultants are eligible to enroll in benefits, including medical, dental, and vision
Employment Type: Open to contract-to-hire or direct hire candidates

If this position interests you and you meet the requirements, apply today!

Thank you,
Kelly Wagner
Director

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