Quality Assurance Complaint Investigation Specialist
LaSalle Network is partnering with a leading manufacturing organization to hire a Quality Assurance Complaint Investigation Specialist for a fully remote opportunity in the Central or Eastern time zones.
This QA professional will own customer complaint investigations from initial review through root cause identification and corrective-action recommendations. The role will work cross-functionally with Quality, Manufacturing, Operations, Supply Chain, and Customer Experience to investigate issues and ensure findings are thoroughly documented.
Responsibilities:
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Lead investigations into customer quality complaints
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Determine whether issues are internally or externally driven
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Perform root cause analysis
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Gather and analyze production, quality, and operational data
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Partner with Manufacturing, Operations, and Supply Chain during investigations
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Document findings and supporting information in SAP
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Recommend and track corrective actions
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Communicate investigation results to stakeholders
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Identify complaint trends and continuous improvement opportunities
Requirements:
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Experience in Quality Assurance within a manufacturing environment
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Hands-on experience conducting complaint or quality investigations
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Strong root cause analysis skills
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Knowledge of basic manufacturing processes and quality fundamentals
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Strong analytical, problem-solving, and documentation abilities
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Ability to manage investigations across multiple departments
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SAP experience is preferred
Key Details:
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Remote opportunity
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Compensation: $32.00-36.00 per hour
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Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/
If you have a manufacturing quality background and experience investigating issues through resolution, apply today or message me directly to learn more!
Thank you,
Sarah Carpenter
LaSalle Network
#LI-SC2
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.