Level 2 Support Technician Responsibilities:
- Respond to incidents assigned to the Level 2 ticket queue and resolve client problems via telephone or in-person
- Provide level 2 technical support
- Troubleshoot software, hardware and mobile device problems
- Document client incidents in a ticket management system
- Deploy OS image builds to PC devices and perform post image system configuration
- Interact with client end-users and co-workers to diagnose and resolve problems
- Analyze, resolve, track, escalate and accurately document various technical problems
- Support feature, functionality and usage of specific applications
- Stay current on and adhere to established policies, procedures, documentation and technologies key to long-term success
- Build positive relationships with both client and teammates
Level 2 Support Technician Requirements:
- Relevant educational degree/certificate or equivalent experience
- 2+ years of hands-on desktop support experience; strong customer service skills
- Experience with image deployment methods examples include SCCM, Intune, PXE Boot or Autopilot
- Knowledge in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint, Access)
- Knowledge in Office365 Exchange Online administration
- Knowledge in Microsoft Windows, macOS, Android and iOS Operating Systems
- Knowledge of Citrix and VPN
- Knowledge of Active Directory and user account changes
- Technical aptitude with strong PC and mobile device literacy skills
- Self-starter with a desire to learn and that works well in a team environment
- Strong written and verbal communication skills; attention to detail
- Ability to follow, adhere to and offer improvement to documented processes
If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today.
Thank you,
Alec Berry
Project Manager – Technology Services
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
