Level 2 IT Support
LaSalle Network is partnering with our client, a biotherapeutics organization, to hire a Level 2 IT Support professional in Chicago, Illinois. This is a contract-to-hire opportunity supporting an on-site environment where you’ll be a key resource for end-user support, device builds and conference room / AV needs. The Level 2 IT Support role is especially exciting for someone who enjoys independent ownership of tickets and hands-on troubleshooting while helping a team navigate ongoing operational changes, including a move to Jira from ServiceNow and broader technology transition work. If you’re a service-minded Level 2 IT Support specialist, we’d love to connect.
Responsibilities
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Provide Level 2 end-user IT support, including email password resets and remote/virtual troubleshooting
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Support in-office and virtual audio/visual needs, including conference room and collaboration technology (Yealink)
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Build and prepare machines for end users, including imaging/setup and deployment support
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Support mobile phone troubleshooting and user assistance
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Manage and resolve requests through a ticketing system (Jira)
Qualifications
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Experience supporting Microsoft 365/O365
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Experience providing in-office and virtual AV support
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Experience building and configuring machines for end users
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Experience supporting mobile devices and common user access issues (e.g., password resets)
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Experience working in a ticketing system environment (Jira)
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Strong customer service mindset with the ability to work independently and professionally
Key Details
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Employment Type: Contract-to-Hire
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Compensation: $30 – $40 hourly
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Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit: https://www.thelasallenetwork.com/consultants/
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Location: Chicago, Illinois (Loop)
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Work Model: On-site (5 days per week in office, Monday-Friday)
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LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.