Legal Intake Assistant
Location: Onsite – Lake Mary, FL
Schedule: Full-Time, Monday–Friday, 9:00 AM – 5:30 PM ET
Compensation: $19–$20/hour (based on experience) + eligibility to earn a discretionary bonus
Direct Hire Benefits: 11 paid holidays and 3 weeks of accrued PTO (usable after the initial training/probationary period).Medical Insurance, Dental Insurance, Vision Insurance
Position Overview
The Legal Intake Assistant serves as the first point of contact for prospective clients, providing a professional and compassionate experience while gathering key information and evaluating potential cases. This role focuses on client intake, case qualification, and coordination, ensuring each inquiry is handled with accuracy, urgency, and care.
Key Responsibilities
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Serve as the initial point of contact for inbound client inquiries (phone, email, chat, text)
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Conduct detailed intake conversations to gather and document case information
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Evaluate potential cases using established qualification guidelines
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Clearly explain next steps and guide prospective clients through the intake process
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Maintain consistent follow-up with prospective clients to ensure timely engagement
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Coordinate consultations and appointments with attorneys as appropriate
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Accurately document all interactions and case details within the CRM system
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Manage a high volume of inquiries while maintaining quality and attention to detail
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Provide a positive, empathetic client experience that builds trust and confidence
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Support overall intake performance goals and team objectives
Required Skills & Competencies
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Strong communication skills with the ability to build rapport and trust quickly
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Professional, empathetic, and client-focused approach
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Ability to manage multiple priorities in a fast-paced environment
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Detail-oriented with strong documentation and organizational skills
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Comfortable working within structured processes and performance expectations
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Strong follow-up and time management skills
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Sound judgment, discretion, and professionalism when handling sensitive information
Education & Experience
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1–3 years of experience in customer service, call center, intake, or client-facing roles
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Experience in a high-volume environment preferred
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Law firm intake or legal environment experience is a plus
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Bachelor’s degree preferred
Language
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English (Required)
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Spanish (Preferred)
#LNCS
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.