LaSalle Network is partnering with a leading Automotive Company to help them hire an entry IT Helpdesk Agent to join their team.
Location: Franklin, TN Hybrid
Compensation: $16.00/hr-$17.00/hr
Employment: 12-month contract with possible extension
LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental and vision insurance.
Position Overview
This role serves as the first point of contact for IT support across North American operations, supporting both corporate users and dealership systems.
The position is responsible for maintaining day-to-day IT operations, resolving technical issues, and coordinating with internal teams across the U.S., Canada, Puerto Rico, Mexico, and Japan.
Key Responsibilities
- Provide Tier 1 support via email, phone, and Microsoft Teams
- Troubleshoot and resolve user issues; escalate more complex problems as needed
- Support internal users and dealership-specific IT tools
- Manage and maintain network user accounts (Active Directory)
- Track and manage IT hardware and software assets
- Log and document all support requests in ServiceNow
- Coordinate IT support activities across multiple regions
Required Technical Skills
- Windows 11
- Microsoft Office 365
- Active Directory (AD)
- Basic networking concepts (connectivity, troubleshooting)
- Printer support
- Laptop/desktop hardware troubleshooting
- Experience with ServiceNow or similar ticketing systems
Qualifications
- 1+ years of IT Helpdesk, NOC, or Desktop Support experience
- Intermediate-level technical skillset
- Strong troubleshooting capabilities across common IT issues
- Excellent customer service and communication skills (written and verbal)
Environment
- Fast-paced, user-facing support role
- Exposure to international IT operations
- Collaboration across multiple business units and regions
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.