LaSalle Network is partnering with a reputable water solutions company that is looking to hire a Dealer Support Customer Service Representative.
This employee serves as a point of contact for customers, dealers, and internal partners, delivering timely, professional support via phone and email. This role focuses on high-volume call handling, accurate order entry, and effective issue identification while routing inquiries to the appropriate teams.
Key Responsibilities:
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Service incoming customer phone calls and emails in a professional and efficient manner
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Direct callers to the appropriate department or resource based on inquiry type
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Identify calls or emails requiring escalation and route appropriately
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Handle an average of 125 customer calls per day while maintaining service quality.
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Provide basic sales support to customer and dealer accounts.
Requirements:
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High School Diploma required, Bachelor’s degree preferred
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1+ year of experience managing inbound calls
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3+ years of customer service experience
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Experience or familiarity with ERP/order entry systems preferred
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Experience working in Automatic Call Distributor (ACD) environments preferred
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Comfortable learning and navigating new software applications.
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Basic data entry skills with a strong focus on accuracy.
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Experience with Outlook email and familiarity with Microsoft Excel.
Logistics
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Pay Rate: $22.00 per hour
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Schedule: Monday–Friday | 8:00 AM – 5:00 PM
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Employment Type: Temporary
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Location: Hybrid, 2 days remote and 3 days onsite in Rosemont, IL
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Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/
If you are a customer-focused professional seeking an opportunity to enhance your customer service skills, we encourage you to apply today.
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.