LaSalle Network is partnering with a company in the educational products industry to identify a Customer Service Representative. This individual will serve as a key point of contact for customers, providing support related to orders, shipments, and general inquiries while helping to ensure a positive customer experience.
Key Responsibilities
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Respond to customer inquiries via phone, email, and online platforms in a timely and professional manner
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Monitor customer portals for order activity, updates, and shipping notifications
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Resolve customer concerns and escalated issues with urgency and professionalism
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Identify opportunities for process improvements that enhance the customer experience
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Monitor and respond to customer feedback and reviews across various platforms
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Maintain accurate records and documentation within company systems
Qualifications
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High School Diploma or equivalent required
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1–3 years of customer service experience
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Proficiency with Microsoft Office applications
Preferred Skills
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Strong verbal and written communication skills
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Excellent organizational and multitasking abilities
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High attention to detail and accuracy
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Strong problem-solving and follow-through skills
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Positive, customer-focused approach
Position Details
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Compensation: $20.00 – $22.00 per hour
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Schedule: Monday–Friday, 8:00 AM–4:30 PM
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Location: Hybrid schedule with three days onsite in Vernon Hills, IL and two days remote
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Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/
If you are interested in this opportunity, we encourage you to apply today!
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.