LaSalle Network is hiring on behalf of a boutique contact center consulting firm that partners with organizations across industries to develop strong leaders, strengthen service cultures, and deliver measurable performance improvement. Due to growth, they are seeking a Senior Leadership Development Consultant, Call Center Services.
The Senior Leadership Development Consultant, Call Center Services will be responsible for delivering high-impact training, coaching, and consulting to client organizations. This role works closely with contact center leadership teams to embed a structured coaching model, strengthen leadership capability, and drive lasting improvements in service quality and operational performance.
Senior Leadership Development Consultant, Call Center Services Key Responsibilities:
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Deliver interactive, results-driven leadership and service training programs grounded in validated learning methodologies.
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Facilitate engaging learning experiences for leaders and frontline teams in virtual, hybrid, and in-person environments.
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Customize content and facilitation style to meet the needs of different industries, organizational cultures, and operational contexts.
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Ensure training translates into real-world application, behavior change, and measurable performance improvement.
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Stay current on adult learning principles, leadership development trends, and emerging learning technologies.
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Coach leaders, managers, and high-potential individuals using a structured and proven coaching framework.
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Partner with clients to define performance objectives and support leaders in achieving meaningful, measurable outcomes.
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Provide ongoing feedback, accountability, and guidance to support sustained leadership effectiveness.
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Advise clients on change management, performance measurement, and leadership development strategies.
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Collaborate with clients to align leadership behaviors, coaching practices, and performance metrics.
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Support initiatives that improve employee engagement, customer experience, and operational results.
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Manage multiple client engagements simultaneously while remaining adaptable to shifting priorities.
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Maintain a strong focus on driving business outcomes, not just delivering training.
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Help clients connect leadership development initiatives to KPIs, service metrics, and operational goals.
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Analyze performance data and translate insights into clear, actionable recommendations.
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Continuously refine delivery and consulting approaches to maximize client value and impact.
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Leverage learning technologies such as e-learning platforms, LMS tools, and virtual facilitation systems.
Senior Leadership Development Consultant, Call Center Services Qualifications:
- Bachelor’s degree in Education, Organizational Development, Business, or a related field.
- 7+ years of experience of leadership consulting experience
- Proven experience consulting call center or service-based operational environments required.
- Extensive experience delivering leadership and service training in both virtual and in-person settings.
- Proven success coaching leaders and individuals toward measurable performance improvement.
- Strong expertise applying and teaching a structured, validated coaching model
- Proficiency with learning technologies (e-learning software, LMS platforms virtual training tools
If you meet the qualifications and are interested in learning more, apply today!
Rachel Holmes
LaSalle Network
#LI-RH1
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.