Remote Manager of Customer Success

$80,000 - $90,000 yearly

Job Category:Call Center

Position Type:Direct Hire / Permanent

Work Model:Remote

Location:Decatur, Georgia  [Remote]

Job ID:124916

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Job Description
LaSalle Network is partnered with a growing SaaS start-up seeking a Remote Manager of Customer Success to join their customer success team. This company utilizes innovative technology to enhance the functionality of small to large businesses all around the US, specific to the automotive industry.

The Remote Manager of Customer Success will be responsible for managing a team of up to 10 CSMs. This person will be responsible for the continued growth of their team in addition to developing and enhancing operational processes. The ideal candidate will be a savvy leader with strong leadership and development skills.

Remote Manager of Customer Success Responsibilities: 
  • Lead a team of Customer Success Managers to ensure customer utilize the software effectively
  • Manage team objectives, including increased platform adoption, maintaining strong customer retention and building a thriving customer community
  • Hire and develop talent
  • Build and implement scalable processes and systems
  • Work cross-functionally with Account Management, Implementation, Professional Services, Sales and Marketing to improve customer adoption and outcomes
  • Advocate for customer needs

Remote Manager of Customer Success Requirements:
  • Bachelor degree preferred
  • 1-5 years of leadership experience in customer success
  • SaaS industry knowledge required
  • Salesforce proficiency
  • Strong track record of building teams and processes
  • Excellent written and verbal communication skills

If you are looking to make a direct impact in a growing customer success team, apply to the Remote Manager of Customer Success opening today!

Thank you,

Rachel Holmes
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.