Customer Support Specialist
Compensation: $17.25/hour + $1/hour differential for second shift, uncapped commission
Benefits: Medical, Dental and Vision while on contract; full benefits upon conversion
Location: Naperville, IL – 1415 W. Diehl Road
Work Model: 100% onsite
As a reminder, disclosing compensation and benefits is company policy — and required by law in many states.
LaSalle Network is hiring a Customer Support Specialist for a temp-to-hire opportunity offering stability, growth and a fast-paced environment. This is an exciting chance for a Customer Support Specialist who thrives in a call center setting, enjoys helping customers, and is eager to develop their sales skills. Training begins Sept. 15, and we are seeking candidates who are comfortable working onsite, navigating multiple systems and receiving coaching feedback.
What’s the job?
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Sell home warranty and energy-related products as a Customer Support Specialist following quality standards and scripted processes
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Handle inbound and outbound customer calls with professionalism
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Navigate internal systems efficiently while entering accurate data
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Communicate the value of products and services and resolve enrollment errors
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Maintain knowledge of claims and transfer processes
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Meet and exceed daily, weekly and monthly sales goals
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Contribute to a positive, results-driven, customer-focused culture
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Seek opportunities to improve satisfaction, productivity and results
What’s needed?
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Previous call center experience preferred
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Strong communication, customer service and interpersonal skills
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Comfort receiving coaching, feedback and call monitoring
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Ability to work Monday–Friday, 8:00 a.m.–4:30 p.m. during training; shift assigned between 7 a.m. and 7 p.m. after training
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Ability to work 100% onsite in Naperville
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Aptitude for navigating multiple systems while speaking with customers
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A passion for being a high-performing Customer Support Specialist
What’s in it for me?
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$17.25/hour + $1/hour shift differential for second shift
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Uncapped commission opportunity
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Medical, Dental and Vision insurance during contract period
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Eligibility for full-time conversion with additional benefits
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A clear growth path for a motivated Customer Support Specialist
If you’re looking to build your sales and customer experience career, apply today for the Customer Support Specialist role!
Jessica McCourt
Recruiter, LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.