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Customer Service Team Lead

$17 - $20 hourly
Job Category: Call Center
Position Type: Contract / Temporary
Work Model: Hybrid
Location: Naperville, Illinois
Job ID: 160739
Benefits: Medical Insurance, Dental Insurance, Vision Insurance
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LaSalle Network is currently hiring for a Customer Service Team Lead position with one of our clients that will be hybrid out of Naperville. 

Position Overview

  • Type: Temporary to hire 
  • Start Date: ASAP
  • Location: Hybrid in Naperville, Illinois
  • Schedule: Tuesday – Thursday onsite, Monday & Friday Remote
  • Pay: $28/hr
  • LaSalle Network offers the option to enroll in benefits for Medical, Dental, Vision

What You’ll Be Doing:

Support the Helpdesk and Advocacy teams by analyzing escalated customer calls and complaints, tracking service metrics, and creating reports that highlight trends and opportunities for operational improvement.

Qualifications:
  • Review and analyze escalated customer calls and complex support cases, identifying trends and opportunities for service improvement.
  • Pull and organize data from Salesforce or other CRM systems into Excel, using tools such as pivot tables to track KPIs and operational metrics.
  • Prepare weekly PowerPoint reports summarizing call trends, escalations, and performance insights for leadership.
  • Conduct case reviews on higher-level customer complaints (including vendor or BBB-related issues) and report findings to management to support process and quality improvements.

If you feel like you would be a good fit for this role, please apply today! 

Best,

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here

All assignments are at-will and their duration is subject to change.

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