LaSalle Network is partnering with an innovative company that produces farm-fresh, high-quality dog food delivered directly to customers’ doors. We are seeking a Customer Service Representative to join their Concierge team and provide a personalized, high-touch experience to new customers.
Position Overview
As a Customer Service Representative (Concierge), you will serve as the primary point of contact for new customers, guiding them through onboarding and supporting them through their first two to three deliveries. You will proactively engage customers via chat and phone to ensure a seamless experience, answer questions, and resolve concerns.
Qualifications
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1+ year of customer service experience (call center, chat support, retail, hospitality, or concierge experience preferred)
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Strong written and verbal communication skills
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Ability to navigate multiple systems and manage customer accounts efficiently
Logistics
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Pay: $21 to $23 hourly pay based on experience
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Onsite in Cleveland, OH near Midtown
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Collaborative team environment with opportunity for growth
Benefits: LaSalle Network contractors are eligible to enroll in medical, dental, and vision insurance benefits.
If you enjoy building relationships, solving problems, and helping customers feel confident in their purchase decisions, this is an exciting opportunity to join a fast-growing brand in the pet wellness space.
Recruiting Manager
Jamie Pinones
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.