LaSalle Network is hiring a Customer Service Representative for a leading consumer packaged goods manufacturer headquartered in Chicago. This Customer Service Representative will support customers, distributors and internal partners in a fast-paced, high-volume environment. We are searching for someone detail-oriented, proactive and comfortable working across multiple systems and inboxes to ensure orders, inventory questions and service requests are handled quickly and accurately.
What’s the job?
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Manage order entry, order changes and shipment tracking for retail and distributor accounts
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Respond to customer questions regarding inventory availability, delivery timelines and product information
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Work out of multiple shared inboxes and prioritize inquiries based on urgency
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Process claims, credits and adjustments with accuracy and attention to detail
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Collaborate with logistics, supply chain and sales to resolve fulfillment issues
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Update and maintain records within ERP and EDI/EDP systems
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Utilize Microsoft Dynamics 365 or similar platforms to review inventory, account notes and order statuses
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Assist with reporting and daily service metrics as needed
What’s needed?
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2+ years of experience as a Customer Service Representative within CPG, manufacturing or distribution
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Strong communication skills and comfort working in a fast-paced environment
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Experience with ERP systems; Microsoft Dynamics 365 a strong plus
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Familiarity with EDI/EDP workflows
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Ability to work fully onsite in Chicago
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Excellent organizational skills and accuracy in data entry
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Proven success managing multiple inboxes and handling high-volume inquiries
What’s in it for me?
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Contract-to-hire opportunity with long-term potential
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Opportunity to join a stable, well-known CPG brand with strong market presence
If this sounds like the right next step in your customer service career, apply today!
Jessica Black
Project Manager
LaSalle Network
#LNOSHR
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Compensation: $27-30/hr
LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental, and vision insurance.
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.