Their team is seeking a Customer Service Representative, who can work 100% onsite in their Elk Grove Village office, Mon-Fri from 8am – 5pm. The Customer Service Representative is responsible for coordinating daily communications with customers and performing administrative functions to support order fulfillment.
Customer Service Representative Responsibilities
- Efficiently manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction
- Verify and convey accurate information such as order status, expediting options, delivery tracking and other customer inquiries regarding orders and general customer service.
- Provide timely resolutions to customers through various communication channels including but not limited to in person, over the phone, and via email.
- Collaborate with internal business partners to ensure customer’s expectations are exceeded for assigned and unassigned accounts.
- Ensure a high level of accountability and consistency in adhering to customer specific quality processing, communication and turnaround requirements.
- Assist in administrative functions throughout the Customer Service department including order entry, planning, customer request and department initiatives.
- Must be a detail-oriented, organized, self-starting, and hardworking individual with excellent communication and genuine interpersonal skills
- Must have critical thinking skills and the ability to develop solutions for complex situations
- Ability to learn the fundamentals of special processing in the manufacturing of Aerospace and Defense components.
- Prioritize and efficiently complete tasks with consistency and accuracy, often under pressure and/or short deadlines.
- The company provides a comprehensive medical, vision and dental care package.
- Pay: $25/hr-$26/hr
Thank you,
Emily Schacht
Recruiting Lead
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.