LaSalle Network is hiring a Customer Operations Coordinator for a leading consumer packaged goods (CPG) manufacturer headquartered in Chicago. This role supports customers, distributors, and internal partners within a manufacturing and supply chain–driven environment, partnering closely with logistics, sales, and operations teams to ensure accurate order flow and timely fulfillment.
What’s the job?
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Manage order entry, order changes, and shipment tracking for retail and distributor accounts
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Respond to customer inquiries related to inventory availability, delivery timelines, and product information
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Monitor and prioritize multiple shared inboxes based on urgency and business impact
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Process claims, credits, and adjustments with accuracy and attention to detail
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Collaborate cross-functionally with logistics, supply chain, and sales to resolve fulfillment issues
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Update and maintain records within ERP and EDI/EDP systems
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Utilize Microsoft Dynamics 365 or similar platforms to review inventory levels, account notes, and order statuses
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Assist with reporting and daily service metrics as needed
What’s needed?
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2+ years of experience in a customer operations or customer service role within CPG, manufacturing, or distribution
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Strong communication skills and ability to thrive in a fast-paced environment
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Experience working in ERP systems; Microsoft Dynamics 365 strongly preferred
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Familiarity with EDI/EDP workflows
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Ability to work fully onsite in Chicago
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Excellent organizational skills and high attention to detail
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Proven success managing multiple inboxes and handling high-volume inquiries
What’s in it for me?
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Contract-to-hire opportunity with long-term potential
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Opportunity to join a stable, well-known CPG organization with strong market presence
If this sounds like the right next step in your CPG customer operations career, apply today!
Jessica Black
Project Manager
LaSalle Network
#LNOSHR
Compensation: $27–30/hr
LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental, and vision insurance.
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.