This isn't your typical “cold-calling” role. You will be the primary point of contact for service care plan renewals, working with an established customer base that relies on our client’s world-class hardware and software to keep their businesses running.
Responsibilities:
- Renewal Management: Manage and prioritize the software and service renewal pipeline in Salesforce, tracking timelines to drive opportunities to closure.
- Customer Engagement: Act as the primary point of contact for customer inquiries regarding quotes, renewals, and order statuses via phone and email.
- Internal Collaboration: Partner with service support, sales support, and order entry teams to ensure accurate and timely order processing.
- Data & Reporting: Maintain up-to-date customer records in Salesforce and assist with pipeline tracking using Power BI.
- Team & Operations Support: Provide administrative coverage during team absences and progressively take on more direct ownership of renewal accounts as experience grows.
Qualifications:
- Bachelor’s degree from a four-year accredited college or equivalent business experience.
- Proficiency in the use of PCs and software, including CRM databases. Salesforce experience preferred, but not required.
- Proven interpersonal communication skills (written and verbal) for frequent contact with internal and external customers, as well as leadership.
- High degree of motivation, goal-driven, self-starter.
- Proven organizational and time management skills; ability to set priorities and work independently.
Key Details:
- Employment Type: Contract (6 months)
- Hybrid work environment: 4 days remote, 1 day onsite
- Location: Kentwood/Grand Rapids industrial corridor
- Hourly Pay Range: $25.00-$30.00/hr
- Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/
If you are ready to take the next step in your sales career with a household name in global technology, apply today!
Cas Ngiramowai
Recruiting Lead
LaSalle Network
#LI-CN1
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.