LaSalle Network is partnering with our client to hire an Associate Service Center Agent for a hybrid opportunity in Landover, MD!
This role is a great fit for someone with strong customer service experience who enjoys helping others and thrives in a fast-paced, team-oriented environment. As the first point of contact for HR-related questions, you will support employees and managers by handling phone calls and self-service tickets, resolving issues, and ensuring each interaction is documented accurately and confidentially.
This is an excellent opportunity to grow your HR and customer service experience, build new skills, and join a team focused on continuous improvement.
What You’ll Do:
- Serve as the first point of contact for HR-related employee inquiries
- Respond to phone calls and self-service tickets
- Research and resolve questions using internal systems and policies
- Escalate more complex issues when needed
- Accurately document all interactions in the case management system
- Perform HR-related transactions with a high level of accuracy
- Assist with special projects and administrative support as needed
What We’re Looking For:
- 2+ years of office or customer service experience
- Strong phone, communication, and data entry skills
- Basic computer proficiency
- Ability to multitask and manage competing priorities
- HR, payroll, or call center experience is a plus
Pay: $18–$20/hour
Benefits: Medical, dental, and vision available for LaSalle Network contractors
If you’re interested in learning more, apply today!
LNCS
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here.