Head of Operations

Job Title: Head of Operations
Location: Orland Park, IL (On-site)
Compensation: $90,000 to $110,000 + bonus

This position offers medical, dental, vision. 

Position Overview

A growing organization is seeking a Head of Operations to lead and optimize all aspects of operational performance across warehouse fulfillment, order management, inventory control, supply chain, logistics, and facility operations. This leadership role is responsible for translating company growth objectives into operational strategies, ensuring efficient execution, and building scalable systems to support continued expansion.

The Head of Operations will oversee day-to-day operational functions while driving long-term improvements in productivity, cost control, and operational processes. This individual will serve as the senior operational leader, partnering closely with executive leadership to ensure operational capabilities align with business goals.

Key Responsibilities

Operational Leadership & Fulfillment Performance

• Oversee daily warehouse and fulfillment operations, ensuring high levels of throughput, order accuracy, and on-time shipment performance.

• Monitor operational metrics such as productivity, labor efficiency, and inventory accuracy.

• Implement processes and systems to improve operational reliability and customer delivery performance.

• Ensure all operations are conducted safely and in compliance with company and regulatory standards.

Team Leadership & Workforce Management

• Lead and develop warehouse supervisors and operational staff, overseeing a team of approximately 10–15 employees.

• Manage staffing plans, hiring, onboarding, performance management, and workforce planning.

• Establish clear expectations, maintain accountability, and foster a positive and collaborative workplace culture.

• Coordinate staffing resources including temporary labor as needed to support operational demand.

Continuous Improvement & Process Optimization

• Identify operational gaps and lead structured root cause analysis to resolve issues.

• Develop and implement process improvements to increase efficiency, reduce errors, and improve productivity.

• Create, document, and maintain standard operating procedures (SOPs), workflows, and training materials.

• Drive a culture of continuous improvement through data-driven decision making.

Order Management & Operational Systems

• Oversee the execution of order management across multiple channels including direct-to-consumer, marketplace, and wholesale.

• Ensure proper operation and integration of key systems including warehouse management systems (WMS), shipping platforms, and EDI tools.

• Maintain system integrity and ensure operational processes align with business needs.

Supply Chain & Inventory Management

• Manage inventory accuracy and replenishment planning across warehouse locations.

• Coordinate with vendors and suppliers on purchasing, production timelines, and delivery schedules.

• Monitor freight activity and optimize transportation costs.

• Implement inventory controls to reduce shrinkage and maintain accurate stock levels.

Financial Performance & Cost Management

• Monitor operational budgets including labor, fulfillment costs, shipping expenses, and vendor services.

• Identify cost-saving opportunities while maintaining service quality and operational efficiency.

• Support leadership with operational cost projections and performance reporting.

Vendor & Partner Relationships

• Manage relationships and performance with third-party logistics providers, carriers, vendors, and service partners.

• Ensure service agreements and operational expectations are consistently met.

Facility & Infrastructure Oversight

• Oversee warehouse layout, equipment planning, and facility maintenance.

• Identify opportunities to improve space utilization and operational flow as the business grows.

• Ensure facilities operate safely and efficiently.

Strategic Planning

• Develop operational capacity plans to support company growth initiatives.

• Forecast workforce needs, infrastructure requirements, and operational investments.

• Support operational readiness for new product launches, promotions, and business expansion initiatives.

Qualifications

Education & Experience

• Bachelor’s degree in Supply Chain Management, Operations Management, Business, Engineering, or related field preferred.

• 7+ years of experience in operations, warehouse management, or supply chain leadership roles.

• Proven experience managing warehouse or fulfillment operations in a fast-paced environment.

• Experience leading teams and managing operational performance metrics.

Technical Skills

• Experience with warehouse management systems (WMS), ERP systems, and shipping platforms.

• Strong understanding of inventory management, logistics, and supply chain processes.

• Proficiency with Microsoft Office or similar business tools for reporting and analysis.

Leadership & Competencies

• Strong leadership and people management skills with the ability to build and develop teams.

• Demonstrated ability to analyze operational challenges and implement effective solutions.

• Excellent communication and collaboration skills across operational and leadership teams.

• Highly organized with the ability to manage multiple priorities in a dynamic environment.

What Success Looks Like

• Improved operational efficiency and productivity across fulfillment and warehouse operations.

• High levels of order accuracy and on-time delivery performance.

• Scalable operational systems and processes that support business growth.

• Strong team engagement, leadership development, and operational accountability.