Job Title: Customer Service Representative
Pay Rate: $18–$20 per hour
Schedule: Full-time
Location: Onsite in Rosemont
Position Overview
We are seeking a professional and customer-focused Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, providing support, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and is committed to delivering exceptional service.
Key Responsibilities
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Respond to inbound calls, emails, and/or chat inquiries in a timely and professional manner
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Assist customers with account questions, billing inquiries, orders, and general concerns
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Process transactions, updates, and service requests accurately
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Document customer interactions in internal systems
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Troubleshoot and resolve customer issues while maintaining professionalism
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Escalate complex issues to appropriate departments when necessary
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Meet or exceed performance metrics, including response time, quality, and customer satisfaction
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Maintain knowledge of company products, services, and policies
Qualifications
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High school diploma or equivalent required
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1+ year of customer service experience preferred (call center experience a plus)
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Strong verbal and written communication skills
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Proficiency in Microsoft Office and/or CRM systems
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Ability to multitask and navigate multiple systems efficiently
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Strong problem-solving skills and attention to detail
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Positive attitude with a team-oriented mindset
What We Offer
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Competitive hourly pay ($18–$20/hr)
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Medical, Dental and Vision insurance
LNCS
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.