Supply Chain Manager

Overview

The Supply Chain Manager is responsible for managing vendor relationships and overseeing parts repair operations to ensure cost-effective, timely, and high-quality supply chain performance. This role leads a small team of two supply chain professionals and works cross-functionally with Engineering, Quality, Operations, and Finance to support business objectives.

Key Responsibilities

Vendor & Supplier Management

• Own strategic and operational relationships with external vendors, repair partners, and service providers

• Negotiate contracts, pricing, lead times, and service-level agreements (SLAs)

• Monitor supplier performance, quality, cost, and delivery metrics; drive continuous improvement

• Lead supplier reviews, audits, and issue resolution related to repairs, returns, and non-conformances

• Identify and onboard new vendors and repair sources as needed to mitigate risk and improve performance

Parts Repair & Reverse Logistics

• Manage end-to-end parts repair processes, including RMA flows, repair turnaround time, and inventory recovery

• Collaborate with Engineering and Quality to support repair strategies, failure analysis, and disposition decisions

• Optimize repair vs. replace decisions to reduce cost and improve asset utilization

• Track repair KPIs such as turnaround time, yield, cost, and vendor quality performance

• Ensure compliance with internal procedures, regulatory requirements, and quality standards

Team Leadership

• Lead, coach, and develop a team of two supply chain professionals

• Set clear goals, priorities, and performance expectations

• Support workload balancing, process improvement, and career development

• Foster a collaborative, accountable, and continuous-improvement-focused team culture

Planning & Cross-Functional Collaboration

• Partner with Operations and Planning to ensure material availability and minimized downtime

• Work with Finance on cost tracking, budgeting, and savings initiatives

• Support supply chain risk management and business continuity planning

• Drive process improvements across procurement, repair, and vendor management workflows

Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering, or a related field (or equivalent experience)

• 5+ years of supply chain, procurement, or operations experience

• Proven experience managing vendor relationships and repair or reverse-logistics programs

• Prior people leadership experience, including coaching and performance management

• Strong negotiation, communication, and stakeholder-management skills

• Data-driven mindset with experience using ERP/MRP systems and supply chain metrics

Preferred Qualifications

• Experience in regulated or asset-intensive industries (e.g., manufacturing, aerospace, medical devices, electronics)

• Familiarity with quality systems and supplier audits

• Lean, Six Sigma, or continuous improvement experience

Compensation & Benefits

• Base salary up to $120,000, commensurate with experience

• Annual performance bonus target of 20%

• Comprehensive benefits package including medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and company holidays
  
  Julie Hess
  Senior Project Manager
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