Vice President, Global Client Support Responsibilities:
- Develop and implement a comprehensive global client support strategy aligned with company goals
- Provide regular updates to executive leadership on support metrics and initiatives
- Effectively manage resources within budgeted spend; oversee forecasting and fiscal planning for cost center
- Represent the voice of clients with other stakeholders across the company to ensure their needs are represented and heard
- Lead, mentor and develop a high performing client support team
- Build and maintain strong relationships with key clients; act as an escalation point for critical client issues
- Foster a culture of excellence, accountability and continuous improvement
- Partner with other functions across the company to ensure operational readiness in support of new products or services, regulatory or market changes and other needs as they arise
Vice President, Global Client Support Requirements:
- 10+ years of experience in client support or customer service, with 5+ years in a leadership role
- Must have experience in the healthcare technology industry
- Experience working with and managing global teams and strategies
- Bachelor’s degree in business, healthcare management or a related field; MBA or advanced degree preferred
- Proven track record of developing and executing successful global client support strategies
- Proven track record of successfully leading and managing large client support teams including near shore and offshore resources
- Strong understanding of healthcare technology solutions and their application in healthcare settings
- Strong analytical and data-driven problem-solving skills
If you are interested in this opportunity and meet the qualifications, please apply today!
Thank you,
Stephanie Moncada
Principal
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
