Title Center Manager

$60,000 - $70,000 yearly
Job Category: Administrative
Position Type: Direct Hire / Permanent
Work Model: In Office
Location: College Park, Georgia
Job ID: 139571
Benefits: Medical Insurance, Dental Insurance, and Vision Insurance
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Our client is seeking a dynamic and experienced Title Center Manager to oversee, supervise and develop a high-performance team within their Atlanta Title Center! The Title Center Manager will be responsible for managing a large team of associates and supervisors, ensuring Service Level Agreements (SLAs) are met and processing timelines and compliance align with applicable state and federal laws. If you have extensive experience leading high-volume performance-based teams, keep reading!

Title Center Manager Responsibilities:

  • Manage Title Center services, addressing all critical items or delegating to supervisors as appropriate
  • Assist in the timely and efficient flow of all necessary documents in accordance with applicable codes
  • Supervise staff, ensuring accuracy and completion of tasks
  • Hire and manage the performance of Title Center employees
  • Monitor productivity and efficiency through the dashboard, automation and title tracker platforms
  • Schedule time off, monitor attendance and approve timecards
  • Run and review various reports related to Title Center metrics
  • Resolve employee conflicts and enforce company policies and procedures
  • Set expectations and lead by example
  • Conform to audit requirements and implement changes/procedures based on audit results
  • Assist Salvage Providers, Title Processors and branches with any DMV questions or processes
  • Organize and lead groups on large title projects such as unobtainable title bulk projects and old inventory at DMV
  • Process all salvage and non-repairable reversals or any other escalated file through coordination with DMV
  • Monitor and update Vehicle Industry News memos from DMV
  • Oversee the training of new Title Specialists and DMV Processors
  • Monitor DMV inventory supplies and communicate with DMV Vendor/DMV to obtain additional secured forms
  • Develop working relationships with Salvage Providers and various DMV units
  • Conduct regular meetings with department personnel to communicate policies and procedures and review issues or opportunities
  • Develop progression plans and support employee growth and development goals
  • Work closely with the Senior Manager on reporting and communicating status, needs and resources

Title Center Manager Requirements:
  • 2+ years managing a team of 10+ people, including at least 1 supervisor
  • Must come out of call center, title center or similar environment
  • Excellent ability to multi-task and manage competing priorities to meet deadlines
  • Strong customer service, organizational and interpersonal communication skills
  • Flexibility and ability to adapt to a fast-paced culture, changes in the environment and shifts in priorities

If this aligns with your background and interests, please apply today! 

Thank you,

Kristina Hann 
National Search, Project Manager
LaSalle Network 

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.