LaSalle Network is currently working with a client in Naperville to identify a Technical Support Representative with technical support and customer service experience for a fulltime, salaried position. The Technical Support Representative is responsible for communicating directly with consumers and customers using the company’s products.
Technical Support Representative Responsibilities
- Fielding inbound technical support calls from customers
- Troubleshooting technical issues related to product line
- Managing different support request queues including Social Media, Email, and Chat
Technical Support Representative I Requirements
- Previous technical customer support experience in an environment like the Apple Genius Bar or Best Buy GeekSquad
- Excellent grasp of written and verbal communication
- Experience troubleshooting technical issues including connectivity and malfunctioning software
If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! Please apply today.
Recruiter – Technology Services
Keywords and Related Terms: technical support , customer service , genius , geek squad , geeksquad , apple
LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.
LaSalle Network is an Equal Opportunity Employer m/f/d/v.