Technical Support Representative

Chicago, IL | $29K | Job ID: 52808

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Job Description

Are you a motivated individual looking for an established company? Are you interested in a fun, young, driven environment? LaSalle Network has partnered with a well-known, growing company who works with a wide variety of entertainment companies nation-wide. Their main goal is to facilitate the experience of customers who have a passion for attending live events! This organization has been around for close to two decades and is privately owned and operated, with focuses on customer loyalty and staff appreciation. They are committed to providing satisfaction with every customer interaction with the best customer service team around!

 

In this specialized Tech Support role, you will investigate inquiries in a timely fashion in order to answer all customer needs. The role will require a solution-oriented mindset and will give you access to employees at all levels of the organization. You will have the ability to interact not only with external customers, but also clients and businesses all across the board. You will be required to provide technical support on the spot to provide an exceptional experience. This role has a competitive pay rate in a dynamic working environment that emphasizes teamwork. Best part of it all is its location in the heart of loop!

Technical Support Responsibilities:

  • Provide high level, excellent customer service
  • Provide step by step technical support
  • Perform Order Entry
  • Answer customer questions regarding products, orders, etc.
  • Problem solving on the spot
  • Verify orders and expedite delivery
  • Other duties as necessary and assigned by supervisor

 

Technical Support Requirements:

  • 2 years strong customer service experience in a high call volume environment
  • Customer service mindset a must
  • Comfortable making quick decisions and problem solving for the customer
  • Ability to multi-task in a fast-paced environment
  • Technical support preferred but not required
  • High School Diploma or GED

 

If you are interested in this Technical Support position and meet the requirements, please apply today!

Thank you,

Daisy Guerrero
Project Manager
LaSalle Network


Keywords and Related Terms: call center , cs , customer service , client services , representative, tech support, technical, support, support desk, front desk, recent grad, fresh grad, entry level, csr ,call center agent, call center specialist, customer service representative, customer service specialist, customer service agent, technical support agent, help desk, retail, restaurant, sales associate, account executive

LaSalle Network is an Equal Opportunity Employer, m/f/d/v.

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, sales, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.