Technical Support Representative

Chicago, Illinois |$40-50K | Job ID: 108360

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Job Description

LaSalle Network is currently partnering with a client, one of the leading opera companies in the United States, that is seeking a Technical Support Representative to join their team. This position is based in Chicago, IL and is a direct hire opportunity.

Technical Support Representative Responsibilities:

  • Use help desk ticket system to manage all requests, providing Level 1-2 technical support
  • Handle end user account management in Active Directory, Artsvision, CMS, Tessitura, etc.
  • Perform installation of required hardware/software throughout the organization; build and deploy PCs
  • Assist users with basic orientation and training for optimum deployment of HWSW
  • Interface with users remotely, via telephone or in person to identify, research and diagnose problems
  • Maintain detailed log of open/solved problems and create/update appropriate problem-management knowledgebase to serve as a resource to use for future problem solving
  • Support telecommunication systems including analog, VoIP and fax; support office presentation systems; support enterprise mobile apps
  • Escalate items as appropriate to Level 2-3 support staff
  • Perform installation/updates of required hardware/software throughout the organization using Systems Center and related tools
  • Assist with managing all hardware and software inventory and licensing

Technical Support Representative Requirements:
  • Bachelor's degree from an accredited college or university in computer sciences, business administration or equivalent experience preferred
  • 3+ years of experience in Information Technology, or a related technology-oriented discipline
  • “Expert user” skills in MS Office, Google Suite, Windows and desktop support
  • Knowledge of Windows Servers, TCPIP, Ethernet, Active Directory
  • Excellent oral/written communication skills and documentation
  • Friendly user service skills in a fast-paced environment to provide exceptional customer service
  • Ability to lift and move 30+ pounds on a routine basis
  • Strong desire to learn new technologies and solutions


If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable employer in entertainment, this is the role for you! If you are interested in learning more, please apply today!

Thank you,

Josh Dizon
Project Manager – Technology Services
LaSalle Network

Keywords and Related Terms: Help Desk , IT support , Active Directory , Mobile Device Management , Windows #LI-DNP
 

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.