Technical Analyst

$20 - $25 hourly
Job Category: Technology
Position Type: Contract / Temporary
Work Model: In Office
Location: Deerfield, Illinois
Job ID: 138122
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LaSalle Network is partnering with an organization that is seeking an entry level, Technical Analyst to join their team. The Technical Analyst leads initiatives and develops plans to provide operational support by driving awareness, implementation and technical support for trading partners, customers and suppliers to expedite business transactions and increase operational efficiencies. This position requires the ability to work onsite in Deerfield, IL on a weekly basis.

Technical Analyst Responsibilities

  • Partner with the e-Solutions Manager to identify key process improvements and technical skill development opportunities
  • Assist in the development of team success metrics and implement quality standards
  • Initial escalation points for customer (internal & external) issues and team member assistance
  • Assist with additional support and implementation work to ensure timely resolution of requests
  • Lead development and documentation of standard troubleshooting processes and procedures, creation and dissemination of materials for customer and stakeholder awareness and training
  • Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets
  • Drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner
  • Ensure data standards are HIPAA compliant and adhere to privacy and security policies
  • Identify additional solutions or practices to improve the operations and the customer journey
  • Participate in projects and liaise with key stakeholders
  • Collaborate with IT business partners and suppliers on key business initiatives

Technical Analyst Requirements:
  • Bachelor’s degree or equivalent
  • 1+ year prior work experience in a support role with 1+ years of previous customer service experience
  • Demonstrated ability to identify and implement process improvements
  • Excellent telephone skills with ability to organize and virtual and in-person meetings and trainings
  • Previous experience with EDI and/or e-commerce solutions; including knowledge of ANSI X12, XML, HTML and other languages
  • Proficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software and CRM software
  • Root cause analysis
  • Proven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behavior
  • Demonstrated ability to identify and implement process improvements

If you have the experience listed above, possess a great attitude and are looking for an opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today!

Thank you,

Annie O’Neill
Recruiter – Technology Services
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.