Sr. IT Service Desk Specialist

$25 - $30 hourly

Job Category:Technology

Position Type:Contract / Temporary to Hire

Work Model:In Office

Location:Mount Prospect, Illinois  [In Office]

Job ID:129347

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Job Description
LaSalle Network is currently partnering with a client, a major food manufacturer, that is seeking a Senior IT Service Desk Specialist to join their team.? This position is based in Mt. Prospect, IL. This is a contract-to-hire position.
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Sr. IT Service Desk Specialist Responsibilities: 
  • Interface directly with end users, providing technical support for a variety of computer and network hardware, software and services, including Microsoft Windows, Microsoft Office applications, workstations, iPads and Android tablets, printers and networking
  • Monitor ticket system and prioritizing requests and incidents accordingly
  • Assist in the resolution of technical problems by researching and troubleshooting solutions with other team members
  • Install, configure and maintain desktops, laptops, printers, tablets, video conferencing and other peripherals
  • Assist with installation and maintenance of networking devices
  • Perform regular hardware and software maintenance checks
  • Maintain an inventory of equipment supported by the Service Desk
  • Manage user accounts and permissions in Active Directory  
  • Create and maintain documentation of assets and systems
  • Develop SOPs and supporting documentation for all IT policies and procedures
  • Train new users on proper usage of systems and applications and host continuous trainings for current users as necessary
  • Escalate issues to management or other team members
  • Stay up to date on new relevant technologies and provide recommendations as needed
  • Provide after-hours support, as needed

Sr. IT Service Desk Specialist Requirements: 
  • Associate or bachelor’s degree in an IT related field or 3-5 years of directly related work experience
  • Demonstrates a high level of customer service and provides a “people-first” experience with end users
  • High sense of urgency and a commitment to timely and accurate completion of tickets and projects
  • Exceptional written and verbal communication skills  
  • Strong analytical and problem-solving skills and excellent attention to detail  
  • Ability to manage multiple high priority tasks concurrently
  • Ability to work independently and part of a team
  • Fundamental understanding of networking
  • Hands-on experience in supporting IT
  • Proficiency in Microsoft technical stack of products, including Windows, Office, O365 and Intune
  • Active Directory management experience
  • Understanding of Project Management fundamentals  
  • Ability to lift 50lbs
  • Ability to travel (20%) 

If you have the experience listed above, possess a great attitude and are looking for an opportunity with a stable and established employer, this is the role for you!? If you are interested in learning more, please apply today.

Thank you,

Ashish Saluja 
Project Manager – Technology Services 
LaSalle Network 

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.