This position is 100% onsite.
Service Administrative Assistant Responsibilities
- Contact multiple service vendors to get status updates on open service call
- Professionally communicate service status with customer
- Schedule service calls and installations with third-party vendors but also direct service force
- Submit invoices for service work in customer portal
- Process invoices in Salesforce/SAP according to warranty, goodwill, invoice guideline
- Create quotations for service work in real-time and submit to customers for review
- Review, verify and update assets and parts warranty status and determine business scenario and accounting type based on guidelines
- Update direct service force’s inventory based on parts usage
- Escalate customer concerns to Regional Technical team and work to resolve open issues
- Accurately update company CRM with real-time updates
- Ideally, has an Associate’s/Bachelor’s degree from college or university in Business or related field; or equivalent combination of education and 1-3 years of relevant experience
- Experience with SAP is greatly preferred.
- Experience with data management, contracts and Salesforce is a plus
- Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to calculate figures and amounts such as discounts or travel rate calculation
- Ability to define problems collects data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Must be detail-oriented
- Working knowledge of office automation tools such as E-mail, WWW, Windows, Microsoft Office Suite
- Must be proficient with Microsoft Excel and be able to perform basic functions like VLOOKUP
Thank you,
Emily Schacht
Team Lead
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
