The Senior Customer Success Specialist, Enterprise Accounts will have the opportunity to provide proactive technical solutions to Enterprise accounts. This individual will work strategically with internal stakeholders to optimize the platform’s offerings in order to elevate and retain their portfolio. The right individual will be technical, solutions-oriented and bring applicable experience building a new department.
Senior Customer Success Specialist, Enterprise Accounts Responsibilities:
- Renew customer contracts at increased NRR and retain logos in your book of business
- Uncover upsell and cross sell opportunities within accounts, and coordinate sales activities to close
- Establish and strengthen relationships with executive and decision maker levels
- Create referenceable accounts and partner with marketing to showcase our success
- Evangelize how our client’s product can support KPI improvements across supported use cases
- Conduct regular business reviews to demonstrate value and discuss opportunities for growth
- Understand customers’ use of product inside and out to provide insights for improvement and new opportunities
- Monitor and report on activities and outcomes from opportunities
Senior Customer Success Specialist, Enterprise Accounts Requirements:
- Bachelor's degree in Business, Marketing or a related field required
- 6+ years of experience managing enterprise level accounts in customer success
- SaaS industry experience specific to contact centers required
- Renewal and contract negotiation experience
- Self-starter mindset
- Excellent presentation and communication skills
If you match the qualifications and are interested in building something new, apply today!
Thank you,
Rachel Holmes
Principal, National Search
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
